We have been independently supplying analytical labs with products and training since 1985. Our independent status means that we can offer you the products and services that are suitable for your instruments and applications.
Our customer and employee retention, coupled with our high level of technical knowledge, show that Element is a trusted company to work with. Each territory has dedicated accounts managers and a business development manager in the office and in the field. Our team receives comprehensive training on all our product lines and can offer you the best solutions from our vendor-neutral stock.
Everything we do is underpinned by 5 pillars that set us apart from the competition:
Readily Available Technical Support
Outstanding After-Sales Care
Over 100,000 Products
Fast Delivery
Providers of Knowledge
Over 100,000 Products From All Major Manufacturers
Our product catalogue rivals leading warehouses, but with Element, every customer gets the human touch. Customers are assigned an account manager to ensure the best value from their products. You can browse and shop all of our products with ease, using our modern eCommerce platform. If you need help finding what you need, then don't hesitate to get in touch with our team.
Technical support services
We have experienced chromatographers throughout our organisation. This allows us to offer all of our customers a number of services to help improve your analytical capability or solve problems with existing methods or technology. We offer a host of training courses and consultancy services, as well as the world's leading eLearning platform for chromatography and mass spectrometry — CHROMacademy.
Our technical staff have considerable experience in troubleshooting HPLC, GC and MS instrumentation and applications issues. As a Element customer, you have direct access to this information and knowledge — so why struggle to try and get to the bottom of the problem? Give us a call or drop us a note and we will typically try to get to the bottom of your issues within 24 hours.
Contact [email protected] or call 01357 522 961
We are the brains behind CHROMacademy
Using our outstanding breadth of knowledge in all aspects of chromatography and mass spectrometry, we have created the world's leading eLearning platform for the analytical sciences. Labs around the world use CHROMacademy, in industry and educational institutions (including the world's top 10 universities), to improve skills and aid understanding.
After-Sales Care
We sell over 100,000 products so communication is key to our customer's success. Our staff are excellent communicators who always put the customer first.
When you place an order, you will always receive an acknowledgement that it is being processed within 2 hours. In order to avoid disruption and offer complete transparency, we send delivery updates each week.
We pride ourselves on being proactive problem-solvers. Much like our approach to training and instrumentation, we're always looking at ways to help resolve issues before they arise — prevention is better than a cure!
We adopt proactive account strategies with our customers to support their business needs. This consists of account savings and new product initiatives.
With Element, you are in good hands!
Fast Delivery
At Element, we aim to deliver your goods to you as quickly and efficiently as we possibly can. With over 100,000 products, delivery times vary. However, any uncertainty regarding lead times is replaced by clear communications. When you place an order, online or over the phone, you will be updated at several points throughout the shipment process from your dedicated account manager. We will always get your products to you as soon as possible.
All orders are shipped by our delivery partner, UPS.
Element Materials Technology
We are part of Element's Life Sciences business unit.
OUR PURPOSE
Making tomorrow safer than today
We recognize the wider impact of what we do – on the people and communities that we serve. Every day, in one way or another, we support customers who really care about their products and services getting to market and ensuring they are safe, fit for purpose and compliant.